Troubleshooting Login Issues

Troubleshooting Login Issues

Troubleshooting login issues

If you experience any issues logging in, try taking the following steps:

  1. Double-check your password.

    1. Make sure it's the correct password and that you have entered it correctly (no CAPSLOCK, for example).

  2. Double-check your email address.

    1. Users sometimes go on autopilot and enter their college email or a yahoo mail account they had when they were 11-years-old. You can only log in if you enter the email that is linked to your myPREPcourse account. And as with your password, double-check your email for typos.

  3. Double-check your custom URL.

    1. Updated security protocols have limited users' ability to log in through multiple URLs. As a result, users can now access the software only through the custom portal assigned to their specific location. If you're not 100% sure that you've gone to the correct URL (your custom portal), try the following:
      1. Check your initial welcome email to confirm the URL. 
      2. Ask a responsible-looking person at your organization. Start with a manager or the person at your location who consistently remembers to water the office plants. That person will know. They should, anyway. 
      3. Short on time? No sign of that email? Surrounded by dying office plants? You can probably guess the URL in two tries. First, try:

        [your company domain]         + dot + [myprepcourse.com].
         Ex: whitecastle.myprepcourse.com

        Perhaps your location is part of an organization with multiple locations – all of which are full of dying office plants? First, schedule a meeting about the office plant situation. Then try: 

        [your location] + dot + [company domain] + dot + [myprepcourse.com]
         Ex: scottsdale.whitecastle.myprepcourse.com   

  1. Contact support by clicking here.

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